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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Martin

May 12, 2025

5  out of  5
rating by Josh Martin
"Great service"
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Hunter Elliott

May 12, 2025

5  out of  5
rating by Hunter Elliott
"Great office. They are always so helpful, especially Cathie. She is always quick to give me a call back."
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Rose Elia

May 12, 2025

5  out of  5
rating by Rose Elia
"I always enjoy stopping into Kristina's office, everyone is always so helpful and friendly. Big thanks to Jennifer for working with us to get our policies how we wanted them, and for returning our calls!"
We responded:
"Thank you Rose for your kind words. We appreciate your continued business all these years. "
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Brian Atkinson

May 12, 2025

1  out of  5
rating by Brian Atkinson
"We had a dishwasher stop working and replaced it. A year later we noticed a slope in our kitchen floor. We reported it to Kristina Cooks office. First and foremost Kristina never called us back. We begged her to reach out to us. NO GO! I served for 10 years on a deacon board with her father. It’s easily to see that the apple fell far from the tree. Kristina only cares about how she can get higher/further in life! She is the largest anti-Christian business located in China Grove. Never trust her to have your back!!!!!"
We responded:
"Brian, the claims adjuster and engineer that came out to inspect the damage, have both reported and have explained to you and your wife, a slow leak over time is not covered by home insurance in NC - that is a maintenance issue. Kristina and her team have spoken to you, your wife and the adjuster on multiple occasions to help get this resolved. The entire team in our office is fully licensed and are willing and able to assist. Please remember our office doesn’t have final say on claims, as that is the decision of our claims team but we are here to serve as a liaison for you to them, which we have done on multiple occasions. At this time if you would like to discuss your claim further with Kristina and/or your claims adjuster please call or text our office and we are happy to schedule you an appointment to discuss in more detail when it is convenient for you. "
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Jessie Blasdell

May 12, 2025

5  out of  5
rating by Jessie Blasdell
"Called to receive a quote and Kerry was a fantastic representative to have picked up the phone. The quote was easy to receive and I ended up finalizing the quote in the same conversation. I received a quote, new insurance, and all of my documents within a 30-minute phone call."
We responded:
"We strive to make every experience easy and thorough. Kerry is great and super kind. We appreciate your business and look forward to serving you for years to come. "
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michael ho

April 28, 2025

5  out of  5
rating by michael ho
"Shes a savy pro who answered all my guestions and provided the service i needed easily… very trustworty and reliable… i had a great experience dealing with her!"
We responded:
"Michael, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Kristina"
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Diana Allie

April 3, 2025

5  out of  5
rating by Diana Allie
"I was contacted by Tina about a life insurance policy, I told her that I wouldn't qualify because of pre existing medical issues but I would like some life insurance at least to help my family to take care of my final expenses. Tina then told me about a final expense policy, she was very informative and knowledgeable about the policy and explained everything. Tina thanks for your help and easing my mind for when I pass"
We responded:
"Thank you for taking a moment to share your positive experience with us, Diana. Your feedback is not only important to us but also very much appreciated! - Kristina"
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Alex

March 31, 2025

5  out of  5
rating by Alex
"I had the pleasure of working with Kerry Gunner throughout the day today in insuring my car and home. She was fantastic through the entire process. I wasn't the most knowledgeable in certain areas and she was happy to explain and walk me through the process. Heavily recommended!"
We responded:
"Alex, thank you for sharing your experience! We’re so glad to hear that Kerry was able to assist you and make the process smooth. We truly appreciate your recommendation and are happy you had a great experience working with her. If you ever need anything in the future, feel free to reach out! - Kristina "
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Brian Hargett

March 4, 2025

5  out of  5
rating by Brian Hargett
"I can’t say enough about how much money State Farm is saving me over Allstate. I feel like I was wasting so much money before I got referred to them. Kerry Gunner is very nice and friendly and I was her first client but sure not to be the last. Go see them and I bet they can save you money too! Thanks to all of the folks there at Kristina Cook State Farm Insurance for helping me make a smooth transition and I look forward to being a long time customer."
We responded:
"Your experience with Kerry is exactly what we strive for, Brian. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Kristina"
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Sherri Burns

November 13, 2024

5  out of  5
rating by Sherri Burns
"Great service! Quick response and very courteous!!!!! We received coverage quickly!"
We responded:
"Sherri, I know we will continue to give you the best experiences possible! Thank you for sharing. - Kristina"
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Mike Kelley

November 12, 2024

5  out of  5
rating by Mike Kelley
"Kristina is detail oriented, prompt, and a great communicator. She's a pleasure to work with and chat with! She took great care of me while updating my homeowner's insurance after a large addition to my home. We brought my Auto coverage over as well to save a bunch of money. Kristina does a great job!!"
We responded:
"Mike, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Kristina"
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Darryl Gerald

November 1, 2024

5  out of  5
rating by Darryl Gerald
"Call with GREAT Rates! Beautiful business sense about what's right for me."
We responded:
"Darryl, thank you so much for your positive feedback. My team and I appreciate you and your business! - Kristina "
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Scott Thomas

October 31, 2024

5  out of  5
rating by Scott Thomas
"I was glad to know that Kendra would be taking care of us! It is great to have someone that understands us and our business! She saved us over $2300.00 a year on our GL and workers comp."
We responded:
"Scott, I'm so glad that our team has been able to give you such a great experience with our State Farm Agency! We appreciate you sharing this positive review with us. My team and I are always here to serve you and your insurance needs! - Kristina"
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Chase Garrett

October 25, 2024

5  out of  5
rating by Chase Garrett
"Each and every time we have reached out, Kristina Cook and her office has always taken care of us. They’re always looking for ways to improve the quality of insurance, what we can bundle and even ways to save monthly. Great communication skills, honest, reliable, and my personal favorite they are very friendly. We would say in our home, they are family."
We responded:
"Chase, Thank you for taking the time to share such positive feedback with us! - Kristina"
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Jack Bouknight

May 21, 2024

5  out of  5
rating by Jack Bouknight
"Best insurance company I've ever had, due to having the cheapest rates, and most knowledgeable and helpful associates. Very professional and helpful."
We responded:
"Jack, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day! - Kristina"
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Robert Lail

May 17, 2024

5  out of  5
rating by Robert Lail
"Kristina was very helpful on trying to find a lower policy for me"
We responded:
"Robert, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Kristina"
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Randall Miller

May 13, 2024

5  out of  5
rating by Randall Miller
"Great customer service. Having people in the office to sit down with us another huge plus to me. They always help find the best, and cheaper if possible, options that make life simpler for their customers. Highly recommend! Long term customer and would not leave to save any amount of money. Best rates for auto, home, life, short term, etc I've found. Homeowners is a little higher than some but covers the things the cheaper options do not. Can't go wrong by at least talking with them, I'm pretty sure once you do you'll switch though."
We responded:
"Randall, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Kristina"
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Paula Bauler

March 18, 2024

5  out of  5
rating by Paula Bauler
"We used Roxie to get renter's insurance for our daughter who is moving to SC for grad school. Over the phone service was quick and easy!"
We responded:
"Paula, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Kristina"
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Gary Rowell

February 27, 2024

5  out of  5
rating by Gary Rowell
"Quickly handled all issues that I’ve ever had. Very friendly, courteous service. Recommend to anyone needing Insurance services."
We responded:
"Gary, thanks so much for the great feedback! Give us a call if you need anything else in the future! - Kristina"
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Mike williams

February 9, 2024

4  out of  5
rating by Mike williams
"Well it was done by phone..the lady was descent...the price was great..but don't think I got enough information and if my memory serves me correctly she didn't ask if I have questions if she did ask I wouldn't be sure to know what to ask lol...I've never had renters insurance before so all knew to me"
We responded:
"Mike, thank you for taking the time to share this feedback with us. Our team is always looking for opportunities to grow and learn in this business. We hope to earn that extra star soon! - Kristina"
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joey almond

December 25, 2023

5  out of  5
rating by joey almond
"I transitioned my auto insurance to Kristina’s office within the past few years. Kristina along with her staff assisted me recently with two weather / deer related comprehensive claims. Dallas was very helpful, providing excellent customer service that made the process easier, and saved me time personally on the phone… which as they know is huge. Cathy also assisted with many questions, and the required policy updates after the claim portion was completed. My thanks to all, it’s definitely nice to have a local resource within the community to help make unfortunate circumstances much easier to navigate!"
We responded:
"Thank you for the kind words and the review, Joey. We work hard to take care of our customers and I’m glad it’s noticed. Thank you for trusting us with your insurance! - Kristina "
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Jessica Trueblood

December 10, 2023

5  out of  5
rating by Jessica Trueblood
"Had the pleasure of working with Roxi when switching my insurance. Super nice and outgoing office."
We responded:
"Jessica, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Kristina "
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Shane Little

September 1, 2023

5  out of  5
rating by Shane Little
"The staff at Kristina Cook state farm agency are top notch. They asked all the right questions and took all the time necessary to tailor a plan that fit my family’s specific insurance needs. I would highly recommend this agency to all my family and friends."
We responded:
"Shane, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation, we appreciate it! -Kristina"
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Rohan Banton

August 30, 2023

5  out of  5
rating by Rohan Banton
"I have been a client for over a year. Today I had a issue with my insurances. some of it was my fault. What I like the most was that the staff took time to explain the problem as if we were family. and was able to feel at ease .This is why I call Kristina Cook -State Farm Agency my home for all my insurance needs. they are so customer friendly"
We responded:
"Rohan, you are so kind. Being there on what could be one of your worst day during a claim is what we do best! We are here to help in the good times and not so great times. Taking care of you and your Candy Shoppe is a job that we don't take lightly. Thank you for the opportunity to serve you and your business. We look forward to working together for years to come. -Kristina"
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Kristin L.Butler-Allman

August 25, 2023

5  out of  5
rating by Kristin L.Butler-Allman
"State Farm is currently handling 2 claims with my Kia Soul at the moment an I would not want anyone else doing it. They have been so nice an understanding of my situation. Any questions an concerns have been answered an handled in a professional an polite manner. They have handled things in a timely fashion. It's so refreshing to speak with representatives that are knowledgeable in their field an just sound like they always have a smile. Thank you Kristina Cook-State Farm an all who work there. Miss Cathy you were awesome!!"
We responded:
"Hey Kristin! Thank you so much for taking the time to leave us a review. Helping you with your claims on the Kia is something we know is important. When you have insurance, it's important to have someone walk you through those hard times. We pride ourselves on being knowledgeable and responding in a timely manner. Thank you again for allowing us to help you with all your insurance needs. We look forward to having you as a part of our Farm Family for years to come! -Kristina"